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Profile
Case Studies
Hidrostal Limited
Guest International
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Guest International Limited,
the UK subsidiary of Guest Supply, Inc., and a Sysco Company,
is the leading national full-service provider of housekeeping
supplies to the lodging industry. Guest sells a full range
of products, including personal care amenities, room accessories,
housekeeping supplies, paper products and textiles to over
20,000 hotels. Guest Supply had revenues of over $390 million
in 2002.
Guest stocks virtually every housekeeping product
that is required by a hotel with delivery in 24 to 48 hours.
Because
Guest owns and operates its own distribution centres, product
quality and service are consistent nationwide. Guest, in
addition to its Head Quarters in the USA and its office
in the UK, also has facilities in Canada, Hong Kong, and
Holland.
Guest International web site: www.guestint.co.uk
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Prospect
CRM Software
In order to provide the internal staff with a more efficient and proactive marketing
tool, Guest decided, after extensive research, that the features and facilities
offered by Prospect CRM were unmatched, particularly with its tight integration
to Pegasus Opera Accounts. Guest use this package throughout the company to track
all business activity and communications with their existing customers and suppliers.
A crucial part of this software is the ability to easily record in a central
database both written and verbal communications with customers and prospective
clients and to automatically alert relevant personnel when needed. The immediate
availability of this information empowers the staff at Guest with the confidence
needed to provide a knowledgeable and efficient service to all external contacts.
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Pegasus
Accounts Software
Guest has been using Pegasus accounts software for their business management
financial reporting since 1993. Since that time, they have progressively migrated
from Pegasus Senior to Opera and are planning to upgrade to Opera II shortly.
The multi-user system modules used are Sales, Purchase, Nominal, Sales Order
Processing, Purchase Order Processing, Stock Control, Bill of Materials, and
Reporter.
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